I've only had one hiccup when shopping Wayfair, but that's expected as things can't run smoothly all the time. The home furnishings I've bought in the past have all been of great quality. Great prices and super-fast shipping! Dealing with customer service reps can be frustrating sometimes, but I've worked in customer service before so I know it's not an easy task all the time. I was quite surprised with the low ratings. However, this was my first purchase buying Table Lamp. The site was easy to search for what I needed and provided much information on the Table Lamp. I loved how I was able to order Table Lamp before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards.